Terms and Conditions

Effective Date: 27 April, 2025

Welcome to Threads On Kiwi! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing this website and/or purchasing from us, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part, please do not use our website or services.

1. General Information

• This website is operated by Threads On Kiwi. Throughout the site, the terms “we,” “us,” and “our” refer to Threads On Kiwi.

• Our store is hosted on TheHiveNZ and provides us with the online e-commerce platform to sell our products and services.

2. Products and Services

• We offer physical products and custom services. All descriptions, pricing, and availability are subject to change at any time without notice.

• We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display will accurately reflect our products.

3. Orders and Payments

• By placing an order, you agree that all information provided is accurate and complete.

• We reserve the right to refuse or cancel any order at our discretion.

• Payments must be made through the methods specified at checkout.

4. Shipping and Delivery

• For physical goods: Shipping times may vary based on location. We are not responsible for delays caused by carriers or customs.

5. Returns and Refunds

• You have 7 working days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

• Before return, we need a proof of damage/issue.

• Once we received proof of damage, will receive and inspect it, If the returns are approved, will notify you on the status of your refund.

• You will receive the refund within 7-10 working days, depending on your card issuer’s policies.

6. Limitation of Liability

• We are not liable for any damages or injuries resulting from your use of our products or website.

• Our liability shall be limited to the maximum extent permitted by law.

7. Changes to Terms

• We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.

• It is your responsibility to check periodically for changes.

8. Governing Law

• These Terms are governed by and interpreted under the laws of New Zealand.

10. Contact Information

For any questions about our Terms and Conditions, please contact us on our message box.