Shipping Countries:
New Zealand, Australia
Shipping States:
Australian Capital Territory (Australia)
Ready to ship in 1-3 business days
Shipping Policy
All orders will be shipped within 24 hours of being placed and payment has been successfully completed. We use standard tracked Courier Post service at your expense.
• Courier Post packages are typically delivered overnight. Our next-day delivery service is not available on weekends or holidays, nor is it available for rural deliveries. Allow three working days for rural deliveries.
• If you need your order delivered on a Saturday, please contact us and request it for an additional fee. Rural deliveries are not eligible for Saturday delivery.
• Any delivery date we provide is only an estimate of the time we will try to meet, and we will not be liable for any costs, loss, damages, charges, or other expenses incurred as a result of it.
• If your parcel does not arrive within the expected time frame, please contact us as soon as possible because it is much easier to locate lost or missing parcels within a few days of sending them than several weeks later
We currently offer a fully tracked service to the following countries.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom , United States ,
These are guideline times for shipping.
NZ > TRACKED – 2-3 days (plus 1 day processing)
AUS > TRACKED , 2- 7 days (plus 1 day processing)
NZ > OVERNIGHT COURIER (Order by 2pm previous day)
EU > 7-15 business days (plus 1 day processing)
WORLDWIDE > 7-15 business days (plus 1 day processing)
Please bear in mind of any busy holiday season or world wide logistics disruptions
Shipping cost
Shipping cost $9 NZD for New Zealand flat and $15NZD for rest of the world flat.
Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@aleeciasboutique.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Return & Refund Policy
Thanks for shopping at The Hive NZ.
When shopping on our marketplace, you purchase directly from small kiwi businesses using our platform (see our Terms and Conditions).
Please note that the below policy is what we will expect from our vendors – they are however able to edit and publish their own Returns and Refund policy on their store page.
A vendor’s policy will always supercede the below.
Returns
You have 7 working days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Your returns, proof of damage/issue (or subsequent refund) need to be sorted between you and the vendor you bought the item from.
Refunds
Refunds are only given AFTER the vendor has been given the chance to replace your item at their cost.
Once the vendor receives your item or has received proof of the isue, they will inspect it and if applicable, notify you that they have received your returned item.
They will immediately notify you on the status of your refund after inspecting the item/your proof.
If your issue is confirmed by the vendor, they will replace your item within an appropriate timeframe.
If replacement is impossible they will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 7-10 working days, depending on your card issuer’s policies.
Shipping
When returning an item to a vendor, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of the original order shipping cost will be deducted from your refund.
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