Shipping Countries: New Zealand
Ready to ship in 3-5 business days from New Zealand
Shipping Policy
IMPORTANT INFORMATION PLEASE READ:
LOCAL SHIPPING:
Shipping costs are per order.
We use New Zealand Couriers to ship our products nationwide and we are dependent on their shipping timeframes which can take up up to 2 days for North island urban and up to 3 days for South Island urban deliveries.
We will provide you with a tracking number as soon as we dispatched your order.
PICKUP:
Pickup can only be made by prior arrangement and can be collected from HUAPAI, AUCKLAND.
FREE SHIPPING:
Free shipping over $99
RUSH ORDER:
If you require products urgently, add the RUSH MY ORDER product to your cart. We will move your order to the front of the queue.
INTERNATIONAL SHIPPING:
Unfortunately we currently only accept orders within NZ.
Refund Policy
DAMAGES AND ISSUES:
We quality check all our products before we dispatch. Please inspect your order upon reception and email us immediately (within 24 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do NOT return the product until we assessed and confirmed refund / replacement.
REFUNDS:
We will notify you once we’ve assessed the item and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please email us.
NON-RETURNABLE ITEMS / CHANGE OF HEART:
Our products are made to order therefor we can unfortunately not accept returns or cancellations. Please contact us if you have any queries or concerns about your product.
Unfortunately, we cannot accept returns on sale items or gift cards.
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