Welcome to your shipping command centre. Whether you are sending local goods or shipping worldwide, our marketplace gives you full control over your delivery strategy. Shipping is one of the most important factors in customer satisfaction, so use these guides to configure your rates, manage delivery options, and keep your customers informed throughout their journey.

Standardising your shipping setup is the most effective way to reduce support queries and build customer trust. We highly recommend reviewing your strategy regularly to ensure your rates remain competitive and profitable.

PLEASE NOTE: You must manually configure shipping zones for every country you wish to sell to, including New Zealand. If your shipping settings for New Zealand are incomplete, your products cannot go live. If any other country is not specifically activated in your settings, customers from that region will be unable to complete their order.

Our individual guides explained:

Shipping Guides

Shipping Strategy: How to Maximise Sales Learn how to avoid the “shipping trap” by calculating your true costs. Discover how to use your delivery options as a competitive advantage to increase your average order value. Understand the financial impact of incorporating shipping into your product pricing versus using separate rates.

Configuring Your Shipping Dashboard This is the most vital step in your setup process. You must complete this section to ensure your shipping details appear on your product listings. Failure to do so will result in customers being unable to see shipping costs, which almost always leads to abandoned carts.

Flat Rate Shipping Guide This guide covers the setup of your standard shipping rates for simple, predictable deliveries. It is the most commonly used method for shops with consistent packaging sizes. Use this for your baseline shipping configuration.

Advanced Flat Rate: Product-Based Add-ons Learn how to get creative with your flat rate shipping to protect your margins. This guide shows you how to set a base rate and add small, incremental fees for each additional product. It is ideal for shops selling items of varying weights and sizes.

Free Shipping: Best Practices Offering free shipping is a powerful way to boost conversions. This guide explains how to set clear, effective free shipping thresholds that encourage customers to add more to their baskets. Learn how to balance these offers to keep your shop profitable.

Local Pickup Provide a convenient, zero-cost option for your local buyers by allowing them to collect their orders. This guide explains how to enable this feature securely. It is an excellent way to build local connections and simplify your fulfillment process.

Table Rate Shipping For complex inventories, our table rate system allows for precise shipping calculations. Use this for weight-based, volume-based, or tiered pricing structures. This is the best choice for vendors with a wide variety of product sizes and shipping requirements.

International Shipping & Regional Setup Expand your reach by selling to customers around the globe. This guide walks you through activating specific countries and managing international shipping expectations. Remember: if you do not set up a country, customers in that region will be unable to order from you.