👏 SMALL KIWI BUSINESSES THRIVE WHEN YOU SHOP ON THE HIVE 👏
Below Terms & Conditions that you are free to edit and use in your Hive store.
COPY THE TEMPLATE TEXT BELOW.
PASTE THE TEXT IN NOTES OR WORD.
EDIT THE DETAILS YOU NEED TO.
COPY THE NEW TEXT
GO TO VENDOR DASHBOARD > SETTINGS > SCROLL DOWN
TICK ‘SHOW TERMS AND CONDITIONS IN STORE PAGE’
‘PASTE AS PLAIN TEXT’ INTO THE TEXT BOX ‘TOC DETAILS’
TERMS & CONDITIONS ON YOUR STORE PAGE WILL NOT JUST INFORM THE CUSTOMER BUT IT’S ALSO A REQUIREMENT FROM GOOGLE TO PROVE YOU ARE LEGITIMATE.
NEVER ATTRIBUTE RESPONSIBILITY TO THE HIVE NZ WHERE WE HAVE NOT ACCEPTED IT WITHIN THE HIVE’S OWN TERMS & CONDITIONS
Welcome to our store on The Hive NZ! By purchasing from us, you agree to the following terms and conditions of sale.
[Vendor Name] is the seller of record for all products on this page. We are an independent business operating on The Hive NZ marketplace.
Contact: All initial customer service and delivery inquiries should be directed to us via the store’s contact system on The Hive NZ.
Our Responsibility: We are solely responsible for the quality, accuracy of description, pricing, and fulfillment of your order.
The Hive NZ’s Role: The Hive NZ provides the platform for this transaction but is not the seller of these products and does not accept liability for the goods themselves.
We aim to provide accurate descriptions, images, and dimensions for all products.
Accuracy: Please review all product details before purchasing. If you find a material error, please contact us.
Pricing: All prices listed are in New Zealand Dollars (NZD) and exclude GST, unless otherwise stated.
Order Acceptance: An order is accepted only when payment has been successfully processed and you have received an order confirmation.
Payment: Payments are processed securely via Stripe on The Hive NZ platform.
We are responsible for shipping your items safely and promptly.
Processing Time: We aim to process and dispatch orders within [X] business days.
Delivery Estimates: Estimated delivery times are [Y] business days, but these are estimates and may vary.
Risk: Risk of loss or damage to goods passes to you upon delivery to the address specified in your order.
Shipping Costs: Shipping costs are calculated at checkout and are non-refundable.
We adhere to all obligations under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Faulty Goods: If the goods are faulty, not fit for purpose, or do not match the description, you are entitled to a remedy (repair, replacement, or refund) under the Consumer Guarantees Act. Please notify us within a reasonable time after discovery of the fault.
Change of Mind: We [do/do not] offer refunds or exchanges for a change of mind. If we do, goods must be returned within [Z] days of receipt, unused, in original packaging, and at your expense. [Vendors to choose one option]
How to Initiate a Return: Please contact us before returning any item to receive return instructions and a return reference number.
Warranties: All goods come with the standard guarantees provided under New Zealand law. We offer an additional voluntary warranty of [Add voluntary warranty period, e.g., 6 months] against manufacturing defects.
Limitation of Liability: Our liability to you is limited to the cost of the goods purchased, except where prohibited by law.
These terms are governed by the laws of New Zealand. Any disputes will be subject to the non-exclusive jurisdiction of the New Zealand courts.
[Vendors should replace all content in brackets [] and remove this final instructional note.]
